🔍 FAQs
Explore answers to common questions about our STEM kits, orders, shipping, and support.
🧠 About OUTLii
Why choose OUTLii?
With more than 11 years of manufacturing experience and our own independent factory, we specialize in controllers, sensors, shields, modules, and STEM learning kits. Our kits are beginner-friendly and come with detailed tutorials, making them ideal for young learners to grasp real-world digital and electronic concepts.
What is a STEM Electronic Kit?
A STEM kit is a hands-on educational tool designed for learning Science, Technology, Engineering, and Mathematics. It typically includes sensors, microcontrollers (like Arduino or Raspberry Pi), and project instructions that guide learners through coding and electronics experiments—used in schools, homes, and makerspaces.
What ages are OUTLii kits designed for?
Our kits are perfect for anyone aged 8 to 91! Whether you're a student, parent, educator, or hobbyist, you’ll find the learning experience enjoyable and effective.
How long does it take to complete a kit?
With just 1 hour per day, most learners can complete an OUTLii kit in 15 to 30 days, thanks to our step-by-step tutorials.
Can I visit your company/factory?
Yes! We welcome visitors. Please contact us in advance to schedule a visit to our office and manufacturing facility.
🛒 Orders & Delivery
When will I receive my order?
- Standard orders are processed and shipped within 1–3 business days after payment.
- For customized products, delivery takes 10–20 working days after sample confirmation.
My order isn’t complete—what should I do?
Sometimes items ship from different locations. If your order hasn’t arrived in full after 30 business days, we’ll issue a full refund and you can keep the items if they arrive later. Please contact us at 📧 support@outlii.shop.
Can I cancel or change my order?
You can cancel or modify your order within 12 hours of placing it. After that, processing begins and changes may not be possible.
📦 Shipping & Returns
What are your delivery times?
- Standard Kits: Ships in 1–3 business days
- Customized Kits: Ships in 10–20 business days after confirmation
What is your return/refund policy?
If your product is defective or incorrect, email us your order number, a description of the issue, and photos or videos. We will refund or replace the item—no return required.
📧 Email: support@outlii.shop
🛠️ Product Support
Is curriculum included?
Yes! All kits include detailed, beginner-friendly tutorials. Some kits also include curriculum-aligned content for classroom use.
What platforms do your kits support?
Our kits are compatible with:
- ESP32
- Arduino (UNO/Nano)
- Raspberry Pi (select kits)
What if I get stuck during a lesson?
We offer full support via:
- 📧 Email: support@outlii.shop
- 💬 Facebook community (link in footer)
- 📚 Step-by-step tutorials included with each kit
🏢 Wholesale & Business
Do you offer wholesale or custom kits?
Yes! We offer:
- Bulk orders
- Custom branding
- Tailored packaging and components
Contact us via the chat icon or 📧 support@outlii.shop to get started.
💳 Payments & Security
What payment methods do you accept?
We accept:
- Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
- PayPal
- Other regionally supported secure payment methods offered through Shopify
Is my information secure?
Yes. We use:
- SSL encryption
- AES-256 secure storage
- Industry-standard PCI-DSS compliance
We do not store your full card information on our servers.
❓ Still Need Help?
Still have questions?
We're happy to help!
📩 Email us at support@outlii.shop and we’ll respond within a few hours.
At OUTLii, we believe STEM education should be accessible, hands-on, and inspiring for all ages. With over 11 years of manufacturing experience and a strong commitment to quality, we offer beginner-friendly electronic kits that empower students, educators, and hobbyists to explore the world of coding, robotics, and digital technologies.
Whether you're a curious learner, a school looking for classroom solutions, or a business seeking wholesale opportunities—OUTLii is here to support your journey with trusted products, responsive support, and a global learning community.
Still have questions? We're just an email away at support@outlii.shop.
Let’s build the future—one project at a time. 🚀